CANCELLATION AND REFUND POLICY
You can cancel orders for Products partially or fully prior to the orders of Products being packed and invoice generated in relation thereof. Upon successfully placing an order for Products on the Platforms and after Niox Medi Systems has successfully handed over the Product(s) to its Logistic Partner, in case you change your mind in relation to a particular order of the Products (including instances of tampered/torn/opened Product packages at the time of delivery of Product), you may reject the shipment of such order of Products when our Logistic Partner attempts the delivery the order of Products at your address. For any help that you may need you can always reach out to us at care@nioxmedisystems.com or via Contact Us section on the Platforms.
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On receipt of the cancellation request prior to Products being packed and invoice being generated we shall cancel the order of Products and initiate the refund for the Products within 10 (ten) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase. All refunds shall be subject to applicable policies and charges of the User’s bank/financial institution/ payment gateway, as may be applicable.